Jobs to Be Done or JTBD is a framework of thinking that is used when a technology team is looking to launch a new product or a process in a department. It is designed to make sure the people served are getting what they want…not only focusing on your vision. Templates and guidelines are shared that help in decisions relating to processes, procedures, and technologies for the benefit of your patrons and staff. JTBD is a framework/template that can assist in making sure that what you plan to implement satisfies underlying needs.