Marketing
Communication, Presentations & Influence!
Lauren Baker, Artist at HowTheLightsGetIn, Hay on Wye May 2019www.laurenbakerart.com ‘Tis...
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60 Seconds to Pitch Your Idea
As we get ready for the Library Shark Tank Weekend @ California’s fabulous Asilomar,...
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Customers/Members/Clients Rule! Or Not!
Many years ago (mid 70s to early 90s) I worked for a large bank with nationwide branches in all...
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Computers in Libraries 2017: Sneak Peek!
As program director for Computers in Libraries 2017, March 28-30 in DC, I have delivered the...
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Apps, Engagement & Putting Digital First
Just watched this great video of John Cruikshank, Publisher, Toronto Star which screamed libraries...
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Understanding customer perceptions: Part 2
Discovering Emotional Triggers And Hidden Truths On May 29th we introduced you to Eunice Hogeveen,...
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