Rethinking Customer Experience (CX)
We had a great conversation recently about the need to pivot and provide virtual services in a much more direct and focused way with librarians.
Read Moreby Jane Dysart | May 4, 2020 | Blog Posts | 0
We had a great conversation recently about the need to pivot and provide virtual services in a much more direct and focused way with librarians.
Read Moreby Rebecca Jones | Mar 17, 2015 | Lib, IM, KM, Performance measurement | 0
Performance measures – outcomes – impacts – you name it, there is an urgent need...
Read Moreby Rebecca Jones | Feb 8, 2013 | Conferences | 0
Susan Ewing, York University Libraries developed this poster: Student engagement, recruitment and...
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