Rethinking Customer Experience (CX)
We had a great conversation recently about the need to pivot and provide virtual services in a much more direct and focused way with librarians.
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Tag: virtual services
OLA Posters: Evaluating & Measuring
Performance measures – outcomes – impacts – you name it, there is an urgent need...
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OLA Poster: Virtual Orientation to Services for Students with Disabilities
Susan Ewing, York University Libraries developed this poster: Student engagement, recruitment and...
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