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Performance measures – outcomes – impacts – you name it, there is an urgent need for valid ways of identifying if and how library initiatives make a difference in a community, campus or company. 3 posters at the OLA Super Conference addressed evaluation & performance measures:

1. The Health Science Information Consortium of Toronto (HSICT) has created an online toolkit, “Measuring the Value of Health Library Services”:

2. askON compared its virtual reference services evaluative measures with those of other online virtual services – OCUL’s AskALibrarian and BC’s AskAway, presenting both a poster (below) and a presentation (even further below).

Plus, a brief audio overview:

Here’s the link to the presentation:

3. University of Guelph-Humber developed a blended framework to evaluate the effectiveness of their information literacy program.

Three Part Harmony: University of Guelph-Humber Maps Scalable Information Literacy Outcomes