OLA Posters: Evaluating & Measuring


Performance measures – outcomes – impacts – you name it, there is an urgent need for valid ways of identifying if and how library initiatives make a difference in a community, campus or company. 3 posters at the OLA Super Conference addressed evaluation & performance measures:

1. The Health Science Information Consortium of Toronto (HSICT) has created an online toolkit, “Measuring the Value of Health Library Services”:

2. askON compared its virtual reference services evaluative measures with those of other online virtual services – OCUL’s AskALibrarian and BC’s AskAway, presenting both a poster (below) and a presentation (even further below).


Plus, a brief audio overview:

Here’s the link to the presentation:








3. University of Guelph-Humber developed a blended framework to evaluate the effectiveness of their information literacy program.

Three Part Harmony: University of Guelph-Humber Maps Scalable Information Literacy Outcomes



OLA Poster: Virtual Orientation to Services for Students with Disabilities


Susan Ewing, York University Libraries developed this poster: Student engagement, recruitment and retention are critical issues in the post-secondary environment and this applies equally to students with disabilities. Increasingly we are turning to instructional videos that can be accessed online anytime and anywhere. This poster will highlight the work carried out to date on a video project by York’s Academic Innovation Fund. A joint venture between Counselling & Disability Services and York University Libraries, the end products will assist both prospective and current students in navigating their way across campus to various services and in using accessibility software (e.g. Kurzweil).