Discovering Emotional Triggers And Hidden Truths On May 29th we introduced you to Eunice Hogeveen, former information professional and now a marketing strategist & Partner with Innerviews.ca. InnerViews is a…
Ontario’s Perceptions of Public Libraries
Carol French, CEO Market Probe Canada, presented the latest study for the Federation of Ontario Public Libraries at the Defining New Metrics for Libraries Success symposium at the iSchool (University…
Defining New Metrics for Library Success: Slides & Worksheets
Moe Hosseini-Ara and I are talking with the group at the Defining New Metrics for Library Success symposium at the iSchool on May 11th. Here are the slides, and the…
New Directions for Dysart & Jones
Well, here’s the official press release: I am stepping aside from consulting to join Brampton Library as Director, Service Delivery. Wow. I am honoured, excited, scared and sad. How’s that…
OLA Posters: David Lankes’ Inspiration
David Lankes gave the Bertha Bassam Lecture last week at University of Toronto’s iSchool. He was, as usual and as expected, fantastic. Outside the event a small group of iSchool…
OLA Posters: Evaluating & Measuring
Performance measures – outcomes – impacts – you name it, there is an urgent need for valid ways of identifying if and how library initiatives make a difference in a…
Strategy Smackdown: Organization vs. Technology
I spoke at the recent Future Tech Strategies for Libraries organized by Jane Dysart & Stephen Abram on the fact that Technology is one of the Enablers of Digital Strategy,…
OLA Poster: University Students’ Perceptions of Services
In May 2013 University of Waterloo Library introduced a Service Desk Models Pilot to assess student discovery of services, awareness of self-services in both physical and virtual spaces, and the…
Co-dependency of Re-organizing & Re-focusing Libraries
by Valerie Ridgway. Thank you, Val, for creating this blog post. For those of you who may not know Val, she was formerly Deputy CEO at Pickering Public Library and…