I hope you follow Forrester. If you don’t, please start. Forrester’s research is stellar, and while their research and predictions may target the for-profit sector, it certainly has implications for the public and higher education sectors. I encourage you to listen to their webinars and read their publicly-available reports. In this short video I talk about the trends I picked up from this week’s Forrester webinar that public and higher ed libraries need to consider.