UofRochester’s RCL’s Re-envisions Services

Thanks to Solomon Blaylock & Kathy Metz of University of Rochester’s River Campus Libraries for sharing RCL’s work in re-envisioning & re-engineering their service model and Patron Services. Here’s their presentation given at OLA 2015 SuperconferenceU of Rochester Service Model OLA2015 presentation, including their speaking notes with many details.For more information, including the Patron Services Service Model report, Kathy Metz (kmetz at library.rochester.edu) or Solomon Blaylock (sblaylock at library.rochester.edu). What a phenomenal job RCL has done in understanding student behaviours and designing their services to match these behaviours.

U of Rochester Service Model OLA2015 presentationSolomon and Kathy presentation at OLA 2015_Page_01

 

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