Scott Hargrove, CEO of Fraser Valley Library System, Moe Hosseini-Ara, Director of Culture for the City of Markham and I will talk about 4 models and tools used by corporations and non-profits that libraries need to be using as well:

  1. Sites & sources to track trends
  2. Gartner Group Model
  3. Service Portfolio Review, originally from the Boston Group,
  4. Logic Model

Have a look: