A great day at Defining New Metrics for Library Success, organized by Jane Dysart & Stephen Abram at the iSchool on April 22/23 this week. With 100 people attending (the room couldn’t accommodate any more!), this is still a very hot issue for libraries. Here’s the presentation I was honoured to give with Joe Matthews. Joe is now working with PLA to develop common outcome measures for all public libraries regardless of their size or geography.