Poster developed by: Jill Bedford and Rodney Howland; McMaster University
Launched in 2009, MAC’s Blended Services Model demanded more complex skills from Library Assistants at main service points. This led to the development of a library training committee composed of a blended services staff member from each library and a librarian. This group developed and implemented a participatory training plan for ongoing staff support. The poster will showcase a unique combination of training strategies and diverse activities that led to the successful implementation of this initiative. Two years later, results from surveys and feedback show the model works.