OLA Poster: Growing a support program for the new Blended Services Model at McMaster University

OLA Poster: Growing a support program for the new Blended Services Model at McMaster University

Poster developed by: Jill Bedford and Rodney Howland; McMaster University

Launched in 2009, MAC’s Blended Services Model demanded more complex skills from Library Assistants at main service points. This led to the development of a library training committee composed of a blended services staff member from each library and a librarian.  This group developed and implemented a participatory training plan for ongoing staff support. The poster will showcase a unique combination of training strategies and diverse  activities that led to the successful implementation of this initiative.  Two years later, results from surveys and feedback show the model works.

ID# 53 GrowingSupportProgramMcMaster

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