We have been trying for years to come up with a good term to call our customers and clients in libraries. We’ve tried users, patrons, members, and a number of other terms. But this morning, Mike Ridely, CIO & Chief Librarian at Guelph University suggested “participants” and it really resonated with a number of us in the audience at Internet Librarian 2010. In our Web 2.0, very social world, active participants are what we all want in our communities. So I’m going to use the term “participants” as much as I can! Thanks, Mike.