iSchool Institute: Fall Course Lineup

iSchool Institute: Web & Classroom Courses — new Certificate on Intelligence Analysis; new courses on Human Factors, Wirearchy, etc.

The iSchool Institute at the Faculty is Information (was Professional Learning Centre) is ready for another busy semester ahead. We are now on Twitter – follow us @ischoolinst.We also have a Facebook page – join us there. Watch and listen to our instructors on YouTube or on our new website:

Our fall 2010 courses are now available and registration is open. The following listing includes iSchool Institute courses offered in Toronto in September. For our full offering, online courses and face-to-face courses offered in Ottawa visit our website:

We are pleased to announce that in the fall we will be offering 9 new courses: one new online course (Rebecca Jones will be teaching a 6-weeks online course Engaging Adult Learners: Strategies for Information Professionals and 8 new face-to-face courses in Toronto – we will circulate a separate listing of all new courses.

In April 2010 the iSchool Institute started its monthly series of free public lectures and specialized workshops with the same invited speaker. We have a full fall schedule available on our website (check our events calendar). The series starts on September 22.

September 2010 courses – Toronto

Information Management Fundamentals

  • Fri. 10 Sep 2010 OR Fri. 24 Sep 2010
  • 1 Day (6 hours) – 9:00 AM to 4:00 PM
  • Instructor: Deirdre Grimes
  • Fee: $250.00
  • Cert: IM or stand-alone

Information Management (IM) is the discipline of applying best practices, standards, and technology to ensure that information is properly managed throughout its lifecycle. This course will provide participants with the fundamentals of IM including key terms, business drivers, technology tools, compliance requirements, and industry standards. ”The instructor was very knowledgeable and her ability to link topics was remarkable”; ”The program was well thought out and very timely”


Overview of ECM Technologies

  • Fri. 17 Sep 2010 OR Fri. 1 Oct 2010
  • 1 Day (6 hours) – 9:00 AM to 4:00 PM
  • Instructor: Ivan Welsh
  • Fee: $250.00
  • Cert: IM or stand-alone

The explosion of electronic information is driving organizations to seek out technology tools to help them regain control and better manage it in order to improve efficiencies and compliance. An enterprise content management (ECM) system is a suite of product components that are capable of managing all of the unstructured information within an organization for their entire lifecycle. Unstructured information exists in many electronic forms including: word processing documents, spreadsheets, images, email, and many other file types and formats.

At the end of the course, students will: Get an overview of the Enterprise Content Management (ECM) technologies, why an organization should implement each, features, benefits, implementation considerations and leading vendors Know the state of the ECM industry and current trends Learn about Information Management (IM) resources and how to obtain more information.  ”The instructor was enthusiastic and highly knowledgeable in subject matter”; ”Great introduction to ECM”; simply great!”


Google Analytics for Content-Rich Websites

  • Wed. 15 Sep 2010 – Thu. 16 Sep 2010
  • 2 days (12 hours) – 9:00 AM to 4:00 PM
  • Instructor: June Li
  • Fee: $425.00

Has Google Analytics been installed on your organization’s website but you and your organization find the data interesting but not useful? You see clicks to your website but wonder where these people are coming from and what content they are looking at. What can you do to improve usability, content findability, leads or search engine optimization?

This two-day introductory to intermediate course is intended for those who have Google Analytics already installed on at least one website and are interested in improving the effectiveness of their website(s) in delivering self-serve information content. This course will help you turn Google Analytics from a data reporter into a truly useful analysis tool.  ”Enjoyed this workshop – June was knowledgeable interactive and answered questions well.”; ”It’s a very complicated area and this course has given me more confidence to try more things.”


Two core courses credited towards (future) Intelligence Analysis Certificate:

Introduction to Intelligence Analysis <>

Sat. 16 Oct 2010 – Sat. 23 Oct 2010

2 days (12 hours) – 9:00 AM to 4:00 PM

Instructor: Christopher Brown-Syed

Fee: $500.00

Core course in (future) Intelligence Analysis Certificate

The last ten years have seen the demand for people who can sift through masses of information, find patterns, weak signals and warnings in it, and draw conclusions from it. Not only do public safety, national intelligence agencies and the military deal in this sort of information handling: it is becoming a key part of companies’ ability to analyse markets, competitive threats and the like.

Intelligence analysis is composed of a mix of information management, library-type skills, data manipulation and analysis capabilities and a way of thinking about problems affecting the future.

In this course, attendees will be introduced to the analytic side of intelligence work. There will be a number of pieces of additional reading cited to allow those interested to tailor their interests based on this course; it is also the first of two core courses leading towards an Intelligence Analysis Certificate (coming up).


Open Source Analytic Methods <>

Sat. 20 Nov 2010 – Sat. 27 Nov 2010

2 days (12 hours) – 9:00 AM to 4:00 PM

Instructor: Christopher Brown-Syed

Fee: $500.00

Core course in (future) Intelligence Analysis Certificate

This lab-based course introduces students to the tools and techniques associated with various types of intelligence-related data and its analysis. This course is meant for people who plan to work either in law enforcement/national intelligence operations or in the intelligence gathering and analysis functions of a commercial or not-for-profit organization.

Attendees will have the opportunity to be “hands on” gathering publicly-available information (open-source), organizing it, processing it and analysing it for patterns.

This course deals with open source intelligence (OSINT), not with classified (covert) intelligence, and parallels the actual operations of organizations currently using people with these skills.


Implementing Enterprise Search Solution: The Information Management Issues<>

Sat. 23 Oct 2010

1 day (6 hours) – 9:30 AM to 4:30 PM

Instructor: John O’Brien

Fee: $250.00

Whether working as an archivist, museum curator, Information Systems professional or librarian, search is an issue with which your organization wrestles. Successfully implementing Search technology within an organization requires consideration of the nature of the materials being searched.

While it is important to understand the technology that facilitates search, it is equally important to consider the various dimensions of the materials being searched themselves.

This course will introduce techniques for creating these arrangements and evaluating which ones are best suited to the individual styles and needs of your organization’s user community.

Search technologies considered will include search engines but are not restricted to these tools alone.

This course will encourage students who are working in roles that involve collaborating with library, archives or IT departments. The course is designed to be accessible to individuals from each of these professional backgrounds. A prior expertise in any one of these areas would not be required _____________________________________________________________________________

Health – Information, Communication & Exchange. First Steps for New Researchers<>

Fri. 29 Oct 2010

1 day (6 hours) – 9:00 AM to 4:00 PM

Instructors: Susan Gratsaris & Catherine Moravac

Fee: $250.00

If you are interested in health information and community-based research, this one-day workshop is for you! Learn about a variety of FREE (and fee-based) research tools including databases in the health sciences.

Understand how social media can be used to promote communication and participation with others. Examine ways in which community-based research (CBR) can be used in the ‘exchange’ of health information at the community level.

The workshop is highly interactive and combines database search practice, a collaborative resource wiki, a variety of social technologies, and a multimedia gallery

Health and social service providers interested in learning more about how to conduct effective literature searches and how to approach your first research project. This course is also of interest to reference librarians, staff and volunteers with community based organizations, artists, filmmakers, social activists and the general public.


From Hierarchy to Wirearchy – Managing in the Wired Workplace<>

Fri. 5 Nov 2010

7 hours – 9:00 AM to 5:00 PM

Instructor: Jon Husband

Fee: $250.00

The Web is maturing and evolving. Enterprises and organizations everywhere are putting it, and the hyper-linked collaboration capabilities it has spawned, to more frequent and widespread use.

Web 2.0 and more specifically, Enterprise 2.0, are the terms used to describe the next generation of the Internet… a generation characterized by social networking, blogs, wikis and hosted software applications that are being rapidly adopted by business and consumers worldwide.

The workshop is structured so as to develop a draft strategy and practical action plan that will help participants adapt to and accelerate their effectiveness in this new environment. With this engagement, we answer the question, “Why and how do we leverage this new generation of Internet technology?”

Essential for mid-level managers who understand they must begin / continue adapting to a pervasive new environment that involves highly interconnected ecosystems of information, knowledge and action.

These mid-level managers are the people who must coordinate the work of an organization’s “doers” and so must manage the work activities and people in an interconnected environment.


pCSI: Forensics for Home/Small Business <>

Sat. 6 Nov 2010

1 day (6 hours) – 9:30 AM to 4:30 PM

Instructor: Christopher Brown-Syed

Fee: $250.00

This one-day hands-on course is for anyone concerned about protecting their personal privacy, identity theft, hacking, and false or misleading messages and Websites and for anyone who wants to know more about computer and internet security.

You may be concerned about identity theft, cyber-stalking, fraudulent messages, browsing the Internet safely, or protecting your computer against hacking.

You may be someone setting up a home or office network, concerned about protecting legitimate users, and keeping unauthorized people out, or a parent concerned with children’s online safety.

You may be a Librarian who teaches Information Literacy classes, and wants more technical background on privacy issues.


Personal Knowledge Management (PKM) <>

Sat. 13 Nov 2010 – Wed. 21 Jul 2010

1 day (6 hours) – 9:00 AM to 4:00 PM

Instructor: Harold Jarche

Fee: $250.00

PKM is an individual, disciplined process by which we make sense of information, observations and ideas. In the past it may have been keeping a journal, writing letters or having conversations. These are still valid, but with digital media we can add context by categorizing, commenting or even remixing it.

We can also store digital media for easy retrieval. The Web has given us more ways to connect with others in our learning but many people only see the information overload aspect of our digital society.

Engaging others can actually make it easier to learn and not become overwhelmed. Effective networked learning is the difference between surfing the waves or being drowned by them.

At the end of the course, students will be able to:

  • Understand the concepts and models underlying PKM Select Web tools for critical thinking?
  • Determine PKM methods and processes that will work in their own context?
  • Begin to use some of the web tools that support PKM?


The Human Factor: How to Achieve Results <>

Thu. 25 Nov 2010 – Fri. 26 Nov 2010

12 h (12 hours) – 9:00 AM to 4:00 PM

Instructor: Joan Giannone

Fee: $425.00

One of the most critical skills you need to master in today’s competitive, fast-paced environmentis the ability to interact effectively with people.

Successful business people are good at getting things done through others – communicating, directing, persuading, inspiring and empowering people in ways that seem to encourage exceptional delivery and results.

All of that depends upon a their ability to get their message across effectively to influence a variety of people.

The truth is, many of us have developed communication patterns, which do not serve us well, and can greatly hinder productivity and even our careers. Some of these patterns are not that effective and can even result in conflict, poor morale, mutual distrust, pockets of negativity that can linger for years, lack of buy-in to new projects and change initiatives and an inability to advance in our careers.

The Human Factor addresses these and other challenges, providing effective communication approaches and skills to help Executives, Managers, Supervisors and those who wish to be promoted to Management learn how to apply knowledge of the 4 Behaviour Styles to make more effective, conscious communication choices.

Whether you are dealing with the public, clients, staff, co-workers or managers, the ability to influence and communicate well with many different types of people is critical to success.

For more information on other courses and to register go to:; call: (416) 978 7111 or e-mail:

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