“Adopting technologies without a strategy results in wasted time & effort”. How many times have you said this? Check out KMWorld 2009 keynote speaker Charlene Li‘s slides. Some great tips. Her theme, “the future of business requires a holistic approach to adopting and integrating emerging technologies” is the same message Rebecca and I use with our clients — Organizations have to have a big detailed picture of where they are going before the strategies to get there can be put in place. And that’s way before technology, people and other structures are put in place.
I love Charlene’s slide of 4 focus areas surrounding the client: enterprise strategy, customer strategy, leadership & management, innovation & practices. Her tips, which I think apply more broadly than just tech planning:
* Leaders must let go of control but not relinquish command, create sandbox convenants to allow risk taking, creat a culture of sharing & model it
* organizations must connect to customers on their own terms, develop internal processes to connect with customers in real time, integrate the customer voice across the whole enterprise
* enterprises must allow all units to pilot new technologies & processes, design process scenarios around user roles, invest in innovation
* to innovate, organizations must fail fast & fail smart, inject fresh external thinking, enable safe places where mistakes and learning is encouraged.
I am sure you will enjoy her presentation on Wednesday November 18 in San Jose at KMWorld 2009. In the meantime, on the KMWorld 2009 conference blog yesterday I pointed to a podcast of Charlene Li. Check it out too!