Social KM & Tools

At the International Federation of Library Assocition 74th conference in Quebec City, the KM Section is presenting a session with the Information Technology and Library and Research Services for Parliaments on Social Computing Tools & Knowledge Sharing.  David Gurteen ccompared old KM practices and KM 2.0 which uses today’s social tools.  Slides available here.  He then talked about his use of tools: the 6,000 pages on his website, newsletters, RSS, email feeds, media player, and more.  Lots of ideas for libraries — embedded google map on the contact page, inspirational quotes for people tot use, clock with time zone, twitter what’s happening.  He talked about Dopplr — a new tool that allows you to find other people in your current location, one you can embed on your webpage.  He recommended the audience check out TED talks (podcasts available from iTunes) if they hadn’t already.  He also mentioned Pamela, which allows you to record on Skype.

Moira Fraser, Director, Information & Knowledge, New Zealand Parliament and former National Director, KM with Ernst & Young, talked about how it is difficult for parliaments to talk about “anything” with “anyone.”  However they use storytelling a lot and do use social tools — examples include links from Chile’s Parliamentary library to Facebook and YouTube; TheyWorkForYou.co.nz (private site about NZ parliament) which does use social tools to present NZ parliament; Wikipedia vs parliamentary websites for members; UK parliament twitter feed and OpenAustralia twitter feed;  UK parliament on Facebook as are many individual members; Chilean parliament on YouTube; New Zealand parliamentary library on Flickr; epetitions are new ways to work with the community.  Building trust, she says, will allow more use of social tools between parliaments and their constituents.

Mary Lee Kennedy, Director, Knowledge & Library Services, Harvard Business School and former Director Knowledge Network at Microsoft, showed tools being used at HBS –Working Knowledge; quotations and threaded discussions with faculty, NanoHub, IMD’s “tomorrow’s challenges” which becomes research agenda for the university based on practitioner input, clincial puzzles — ideas from faculty and doctoral students about where research is going, global community in the business world — sharing knowledge about models, what’s happening in parts of the world, and relationships.

Patrick Danowski, Project Manager, Statsbibliotek su Berlin talked about making sure that the content that you share can be retrieved out of the system;  emphasized that we need to reuse and not reinvent the wheel by using free licenses and creative commons; and encouraged the audience to try the tools to feel how powerful they are, and recommended Helene Blowers approach to learning 2.0 — 23 things.

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