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User Experience UX -- Indi Young

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Indi Young, IL Keynote

We are very excited to have Indi Young as a keynote speaker for Internet Librarian 2016 on Monday Oct 17th in Monterey CA. When I saw Nate Hill at a recent conference, he commented on how lucky we were to have her! Indi is also leading a workshop on stellar UX at the conference on Sunday Oct 16th!

Indi got her start as a software engineer with a computer science degree. She was a founder of Adaptive Path in 2001, a pioneer in user experience design. She has written two books: Mental Models: Aligning Design Strategy with Human Behavior and Practical Empathy: For Collaboration and Creativity in Your Work. She blogs. Here’s more info about Indi.

Indi does “research for organizations about the people they hope to support. [She] helps them think beyond “users” and beyond “user research,” gaining clarity instead about which problems to solve, which segments of people to support, where the gaps are, and how to branch services and products. [She] helps clients curate and add to this roadmap through the decades.”

Make sure you sign up for her workshop and hear her keynote speech at Internet Librarian 2016!

Martin @ IL10: Don’t be Shed

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Pat Martin of Litlamp Communications and author of Renaissance Generation: The Rise of the Cultural Consumer & What it Means to Your Business was a lively opening keynote speaker for Internet Librarian 2010 this morning. She talked about the renaissance generation, which reflects a rebirth, regeneration, creativity, innovation but also requires the shedding of some things. She suggested three ways for libraries (or any organization I would say) to create value for their community, and not be shed in the new renaissance generation:

* Put the user at the center

* Let the user collaborate on the user experience in your organization

* Curate the human interface

Other suggestions included getting out of the library building and becoming community managers and hubs of information. Libraries can do this very well as they are respected and credible for giving neutral information. The Edmonton Public Library hired 11 community managers last year who are doing wonderful things in their community.

I loved Pat’s comment that “the story is the new killer app” — what a great message for libraries. See her presentation here, but fast forward through the part where I pretend to be Tom Hogan Senior! Watch for an interview with Patricia Martin coming soon from the Shanachies on TWIL, This Week in Libraries.