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Leadership Summit: New operating models #4

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Library Leaders Summit launches Tuesday morning @ Computers in Libraries 2017. This final post poses some of the ‘prickly topics’ leaders must surface – must handle no matter how prickly or awful those topics are to pick up and manage. What’s a prickly topic? It’s a topic that we must address, vulnerably and honestly — like our operating models. Ewwww……. I can imagine people thinking, “our operating model? the way in which we operate? in which libraries organize and run their locations? services? processes? but we are already lean! we operate on a shoe-string!”

All the more reason for libraries to look through the lens of other organizations to examine the readiness of library operating models to be future-proofed or, really, future-successful. Here’s the last article to consider as you prepare for the Summit reflections, debates and discussion: from McKinsey & Company: How to start building your next-generation operating model. Makes sense, doesn’t it? Since we all agree that the future will be different – how can we not change our operating models to fit future conditions?

McKinsey advises that the successful transformations of operating models rely on these building blocks:

Building Block #1: Autonomous and cross-functional teams anchored in customer journeys, products, and services Building Block #2: Flexible and modular architecture, infrastructure, and software delivery Building Block #3: A management system that cascades clear strategies and goals through the organization, with tight feedback loops Building Block #4: Agile, customer-centric culture demonstrated at all levels and role modeled from

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