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Defining New Metrics for Library Success: April 22-23, 2014

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2014 iSchool @ Toronto Symposium Series: Defining New Metrics for Library Success on Tuesday &Wednesday April 22-23, 2014, Toronto

Are you ready to communicate to your funders and community the real value that your library contributes?

Following the University of Toronto iSchool Institute’s two very successful symposia, Creative Making in Libraries & Museums and Pushing the Envelope in Education: Roles for Libraries in MOOCs and eLearning we are pleased to introduce our third symposium: Defining New Metrics for Library Success.

All libraries are challenged to communicate their value in uncertain fiscal and changing environments. Our communities, boards, management and institutions are asking for stronger and better measurements of our impact and value to help them with decision making and prioritization.

This symposium is about the various metrics and measures the library sector and discipline uses to manage what it is doing (it’s activities and individual services) and the value of what it is doing. These are very different measurement objectives and processes, yet complementary and vital. It discusses “measurement” in a broad sense, including the value of selected services as well as the overall management of processes and services. It is very important that people in the library sector are aware of different measures – – with different objectives. Who knows where new ideas will come from? All libraries can learn from each other.

This two-day event illustrates the breadth and depth of the challenge for stronger and better measurements of our impact and value:

Explores opportunities

Continue reading Defining New Metrics for Library Success: April 22-23, 2014

Forrester: Metrics for Managing IT

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From KMWorld.com’s e-letter NewsLinks:

Most IT managers are stumped when it comes to capturing the right IT metrics and then effectively conveying their relevance to management. Decision makers tend to focus on the one metric they understand: The cost of IT and how to reduce it.

This new Forrester White Paper reveals the five essential metrics for effectively managing IT.

Download this White Paper to learn:

How to align IT investments to business goals Strategies for capturing the right metrics Tips for translating the value of IT contributions