I was very lucky to be able to spend time with the Library and Research Services for Parliaments section of IFLA in Paris last week, and to share the work of my business partner Rebecca Jones and colleague Moe Hosseini-Ara who have done lots on the topic of performance measures. The slides I used are below. I talked a lot about going beyond stats (which we know how to collect so well, but do we compare them and look for peaks, changes, etc.?). I talked about different types of measures: operational/usage, satisfaction and value. I talked about taking the big picture view — about really considering what are customers’ customers really want/need — not those customers we interface with (bankers, students, faculty, consultants, leisure readers, doctors, lawyers, parliamentarians) but their customers (patients, citizens, etc). The stakeholders. It is from their perspective that we can make a difference or have an impact. Moe’s quote is the best, “If our presence cannot add value to their lives, our absence will make no difference”. I think that says it all! Check out my slides for the logic model which is a great tool to help our thinking about metrics and aiming for outcomes and impacts from our users’ and stakeholders’ perspectives.
Today I attended the Statistics and Evaluation with E-metrics special interest groups’s IFLA program — Telling the Library Story: creating metrics for management, advocacy and community building. It started with Sharon Markless and David Streatfield discussing Recent Developments in Library Evaluation, Statistics
Continue reading More Metrics!
If you are in Victoria, BC on Wednesday May 28th, Moe Hosseini-Ara and I will be working with a group to use practical tools for measuring, influencing key stakeholders and for long-term or strategic planning. This is a pre-conference workshop for the CLA and BCLA conference – and registration includes breaks and lunch! It is always such a fulfilling experience to work with Moe. He is on secondment from his job as Director, Service Excellence, Markham Public Library and is currently Director of Culture, Culture Services, City of Markham. He brings a stakeholder perspective to the templates and approaches for determining and conveying appropriate strategies and measures. I bring the academic, corporate and government perspective to these approaches and tools. And Moe and I are doubly proud that Ulla de Stricker, who can’t join us because of prior commitments, has sent along her work for us to use with the group. No one influences like Ulla!
To register, contact Wendy Walton at CLA: email@example.com
Below is one of the templates participants will be working with. Come join us!
Strategy, Influence & Measures: Practical Tools
Information professionals and all those in management roles in libraries use a range of technical tools in their daily activities with our customers. What tools, though, do we use with our stakeholders or decision-makers to move forward progressively – and successfully? This workshop covers the components of four practical, critical tools and invites participants from government, corporate, academic, public and non-profit sectors to discuss: 1.
Continue reading Tools for Measuring, Influencing & Planning
A great day at Defining New Metrics for Library Success, organized by Jane Dysart & Stephen Abram at the iSchool on April 22/23 this week. With 100 people attending (the room couldn’t accommodate any more!), this is still a very hot issue for libraries. Here’s the presentation I was honoured to give with Joe Matthews. Joe is now working with PLA to develop common outcome measures for all public libraries regardless of their size or geography.
Framing the opportunities for powerful metrics in libraries with joe matthews from Rebecca Jones