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Rebecca Jones posted this in Uncategorized on November 17th, 2009 Darcy Lemon, Senior Proj Manager at American Productivity & Quality Centre is shared their findings on how to units of the US Army and Credit Suisse manage their lessons learned at KMWorld 2009. She started by looking at the challenges many organizations have in managing lessons learned including:
- management really doesn’t support capturing or using lessons learned
- people don’t want to admit mistakes
- it’s extra work that no one uses again anyway
You know the list. But she moved quickly beyond these challenges to describe how the US Army’s Center for Lessons Learned, and the Army’s ARDEC units, as well as Credit Suisse are successfully using their lessons learned. This includes:
1. they clarify the strategic objective for the lessons learned initiative — articulating & getting buy-in into how this initiative advances organizational goals both near-term & long-term
2. they set up governance – wow! – clarifying the roles & skills for all those involved in capturing lessons learned; this was interesting after having heard Dave Snowden talk yesterday about an organization that has KM managers go sit with people for 15 mins/day to help them blog their insights & learnings — this organization has learned that ppl are much more willing to record their ideas & understanding if someone can help them write these up into a blog quickly. Seems that this may apply to lessons learned too. Just a bit more about what APQC found in their work with the Army & Credit Suisse, is
Continue reading Projects have teachable moments
Jane Dysart posted this in Blog Posts, Conferences on July 30th, 2009 Nancy Dixon just blogged about A-Space, a Facebook-like space for the US intelligence community. She mentioned this to me a few months ago when we were finalizing her participation in KMWorld 2009 and I’m really pleased to see the executive summary in this post and the full 30 page study here. It talks about how A-Space is shaping the analysts’ work bringing in cogintive diversity. It emphasizes:
A-Space is an environment in which analysts collaboratively create new meaning out of the diverse ideas and perspectives they collectively bring to an issue. Through this collaboration, analysts have the potential to break through long held assumptions to provide new ways of thinking about complex problems.
Networked relationships on A-Space provide a stream of cognitively diverse information without the costly time investment that maintaining strong ties requires.
A-Space is reinforcing the value of asking questions of colleagues, providing analysts the means to uncover flaws in their own data and reasoning.
A-Space is providing analysts a set of new practices to: 1) build cross agency networks, 2) gain situational awareness, and 3) hold discussions of interpretation, that operate in parallel with the normal production process. These new practices constitute an emerging model that provides a level of cognitive diversity not previously available.
The non-hierarchal nature of A-Space, results in analysts feeling that it is okay to offer their thinking even if it is not completely formed or thought through, increasing the speed of product development by eliminating faulty hypotheses early
Continue reading Facebook-like Space for US Intelligence Community
Jane Dysart posted this in Uncategorized on March 20th, 2009 I love the title of Nancy Dixon‘s new blog, Conversation Matters. She “focuses on the people side of knowledge management. Our most effective knowledge sharing tool is conversation. The words we choose, the questions we ask, and the metaphors we use to explain ourselves, are what determine our success in creating new knowledge, as well as sharing that knowledge with each other.” In her most recent post, Four Conversations to Address Adaptive Challenges, Nancy defines conversation as “the interaction that occurs when each person is actively working to understand the meaning the other is trying to convey” and goes on to describe four different types:
conversations for relationship building conversations for mutual understanding conversations for possibilities conversations for action
Jane Dysart posted this in Conferences on December 1st, 2008 Just read an advance copy of Information Advisor‘s KM supplement, Dec 2008 written by Robert Berkman and published by Information Today. I got really excited reading the discussions around using knowledge in the enterprise and how the new Web 2.0 tools are enabling better participation. Loved the interview with consultant, author & professor Tom Davenport (occassional keynote speaker at KMWorld & Intranets, and blogger) where he talked about the knowledge still being very important but “management” not so much. I’ve always thought that that KM was more about knowledge sharing than knowledge management. Great info from Cognizant CKO Sukumar Rajagopal, and loved his quote: “Web 2.0 technologies, due to the participatory nature both on the contribution and consumption sides, can dramatcially improve the effectiveness of knowledge management.” He also talks about Cognizant’s knowlege champions and their “router model of KM” — “Knowledge Creation is essentially a distributed function; the router model avoids the need to accumulate all the knowledge in one place and thereby obviates the need for “keeping-the-central-repository-current” problem….we strongly believed in the wisdom of crowds and enabled community contribution through multiple media—blogs, forums, wikis, social bookmarking, etc. We have a small team of moderators who act as catalysts in building and sustaining the community by connecting the seekers to experts as required, and moderating the content.”
But one of the best parts of the Berkman’s newsletter is the one page Recommended Sources of Inforamtion on Enterprise 2.0 — very nice! Includes books, blogs, websites, reseearch resports, user generated
Continue reading KM & Enterprise 2.0
Jane Dysart posted this in Conferences on September 25th, 2008 Dave Snowden, Cognitive Edge, started with, “System design is not a linear process” and today requires a co-evolutionary approach.
Key concepts: everything is fragmented, pattern based decisions (associated with the concept of mess), complexity & constraint, distributed cognition (from fail safe to safe fail experimentaiton), natural numbers (5, 15, 150) (some of which Dave covered in last year’s keynote, it’s podcast is available.)
Existing methods: narrative based requirements, cross silo self-forming teams, managing emergence
Emergent methods: crews, coherence mapping
Project design — Cynefin, see Harvard Business Review article Nov 07 (which won an Academy of Management’s Award for the best article by practitioners — and article which Dave wrote with Mary Boone)
Dave recorded his talk today and will post a podcast on his site.
Jane Dysart posted this in Conferences on September 24th, 2008
Just posted on the KMWorldblog about a session I listened to at KMWorld & Intranets 2008 describing NASA’s experiment with social networking. Cool.
Jane Dysart posted this in Uncategorized on August 25th, 2008 Check out this interesting article on “how Web 2.0 technologies, agile project management and strong IT governance are enabling the CIA to share more information inside the enigmatic, controversial agency and collaborate more effectively with its 15 intelligence agency peers.” For example the CIO of the CIA (don’t you love the nice ring of all those initials?), Al Tarasiuk, talked about “more efficient and effective information sharing by using Web 2.0 technologies, such as the CIA’s Wikipedia-like Intellipedia that’s used across the U.S. intelligence community.” “The current director [of the Office of the Director of National Intelligence (DNI) established in 2004], J.M. “Mike” McConnell, is taking great pains to replace the “Need to know” culture with “Responsibility to provide” among the organizations. (The shift is significant because it replaces knowledge hoarding with knowledge sharing.)” “What’s happening at the CIA is really representative of what’s happening governmentwide, where you have a number of agencies with antiquated systems, and the challenges in front of them and the opportunities we have are requiring a lot more flexibility, speed and agility,” says Lena Trudeau, a program director at the National Academy of Public Administration (NAPA), an independent Washington, D.C., government advisory group. Trudeau studies how collaborative technologies can help solve the U.S. government’s complex problems, which “require [the government] to act in a different way than a lot of these legacy systems and processes allow.”
Jane Dysart posted this in Conferences on August 24th, 2008 The end of the 2008 Summer Olympics in Beijing (thanks again Google for your wonderful doodles) is signaling for me the fast approach of the fall, a busy conference time — a time for learning, sharing knowledge, celebrating accomplishments with colleagues, netowrking with new people, and gaining new insights. KMWorld & Intranets 2008, September 23-5, as well as Enterprise Search Summit West , September 23-4 and Taxonomy Boot Camp 2008, September 25-6 will soon be held in San Jose. Internet Librarian 2008, the 12th annual conference (amazing isn’t it?), October 20-22 in Monterey will again bring together leaders in information technology, information management, and information services as well as those hoping to be leaders in their organizations. Hope to see you there.
Jane Dysart posted this in Conferences on August 18th, 2008 At the International Federation of Library Assocition 74th conference in Quebec City, the KM Section is presenting a session with the Information Technology and Library and Research Services for Parliaments on Social Computing Tools & Knowledge Sharing. David Gurteen ccompared old KM practices and KM 2.0 which uses today’s social tools. Slides available here. He then talked about his use of tools: the 6,000 pages on his website, newsletters, RSS, email feeds, media player, and more. Lots of ideas for libraries — embedded google map on the contact page, inspirational quotes for people tot use, clock with time zone, twitter what’s happening. He talked about Dopplr — a new tool that allows you to find other people in your current location, one you can embed on your webpage. He recommended the audience check out TED talks (podcasts available from iTunes) if they hadn’t already. He also mentioned Pamela, which allows you to record on Skype.
Moira Fraser, Director, Information & Knowledge, New Zealand Parliament and former National Director, KM with Ernst & Young, talked about how it is difficult for parliaments to talk about “anything” with “anyone.” However they use storytelling a lot and do use social tools — examples include links from Chile’s Parliamentary library to Facebook and YouTube; TheyWorkForYou.co.nz (private site about NZ parliament) which does use social tools to present NZ parliament; Wikipedia vs parliamentary websites for members; UK parliament twitter feed and OpenAustralia twitter feed; UK parliament on Facebook as are many individual members; Chilean parliament
Continue reading Social KM & Tools
Jane Dysart posted this in Conferences on June 16th, 2008 Dave Snowden of Cognitive Edge reminded the 300+ audience that knowledge managment (KM) has really only been around for 10 years or so, the same as the Internet — so early days still. Fundamentally, we only know what we know when we need to know it — something triggers a memory. The way people know things in the field is different from how they describe it in an interview. As Dave always says, “We know more than we can tell, we can tell more than we can write. Knoweldge has three focuses — experience and practice, stuff that we can tell (engineers through stories), stuff we can write down which is limited and takes time and effort to do. The bulk of knowedge is in experience and narrative. Social computing tools are now available to support.
Aside, stopping smoking has stopped a number of natural story telling, narrative, pathways for sharing knoweldge.
Dave talked about: sense-making — How do we make sense of the world so we can act in it?; complex adaptive systems (order systems constrains agent behavior and innovation; chaotic systems are unconstrained) — are likely constrains the system and the agents co-evolve to create another system which is unpredictable. He then told his wonderful amusing stories about childrens birthday parties (12 year old boys and 15 year old girls) which are great metaphors for his points around early signal detection, disrupting patterns, distributed cognitiion, etc.
And congrats Dave on receiving the Academy of Management’s Award for the best article by practitioners
Continue reading Snowden: First Spotlight Session at SLA08
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