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What does KM mean to you?

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I’m a librarian by training and I’ve been in the “KM” business since 2000. Since that time I’ve been building a worldwide network of KM professionals, colleagues in all types of industries, communities and organizations. I have had many conversations using many different channels to find out what people are doing in their KM work so that I can profile them and have them as speakers for the KMWorld conference which I have programmed and chaired annually in the US since 2000.

I look at KM in the broadest possible way, basically to mean knowledge sharing, an activity that librarians, archivists, curators of museums and galleries, and lots of others have been doing for many many years. Towards the end of the last century ‘knowledge management’ was being used to refer to a number of processes and activities within organizations. The words “knowledge management” have gone in and out of fashion over the last 20+ years but I still believe that knowledge sharing needs to be a core activity of all organizations and communities. Think of volunteer organizations like associations where people are being elected and appointed regularly; how do they pass along the knowledge they gain while doing the activities and responsibilities assigned to them? Or in corporations or libraries where people are retiring and newbies are being hired out of university and on-boarded. How do they learn and get up to speed so they can excel in their job and the organization as a whole can thrive?

Building

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KMWorld 2017 -- Free Resources

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KMWorld 2017 was held last month in Washington to a large & engaged audience! The buzz around our theme: People Power, Thinking & Tech, and multiple events was phenomenal, in my opinion (and others too I think!). Here’s the sneak peek of the conference that I wrote prior to the event to highlight some of the program.

The KMWorld is the largest and longest running KM event in the world; the 2017 annual conference has wrapped up in Washington DC. If you were not able to attend the event, or just want to refresh what you heard, the keynotes are available in video including John Seely Brown, Tom Stewart, Stan Garfield & Jeanne Holm, Many of the Powerpoint presentations from other KMW speakers are available too. KMWorld is made up of complimentary events too:

Taxonomy Boot Camp (videos; presentations)

Enterprise Search & Discovery (presentations)

SharePoint Symposium (videos ; presentations)

Text Analytics Forum (presentations)

KMWorld also publishes a magazine (Past issues online) and the website has lots of additional resources that KM’ers members might enjoy!

 

KMWorld 2015: Agile Knowledge Sharing & Innovation

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Being agile is critical. Agile can mean applying an incremental and iterative approach, or evolving through collaboration between self-organizing and cross-functional teams to promote early delivery, continuous improvement, and encourage rapid and flexible response to change.

Successful organizations are flexible and fast. They can quickly transfer and share knowledge, deal with an enormous amount of data, innovate, engage, and impact communities, and customers in positive ways. The platforms, processes and programs have to respond in a timely fashion to make this happen and to keep customers satisfied. The culture of the organization, the people, enables the transformations and innovations – and well-oiled collaborative organizations excel at leading the charge! KMWorld 2015 explores how to apply these techniques and more for knowledge sharing and innovation in your enterprise to be successful in today’s world. And it has three closely integrated programs—Enterprise Search & Discovery, SharePoint Symposium, and Taxonomy Boot Camp.

Highlights

Keynote speakers are always engaging and thought provoking and this year is no different. On Monday November 2 Taxonomy Boot Camp opens with information architect Peter Morville, President of Semantic Studios who has several books to his credit (http://semanticstudios.com). On Tuesday, KMWorld 2015 opens with popular , knowledge management (KM) thought leader, Dave Snowden, Chief Scientific Officer of Cognitive Edge who discusses “complexity informed agility” in KM with Will Evans, Design Thinker-in-Residence, NYU’s Stern’s Berkley Center for Innovation & Entrrepreneurship and Chief Design Officer, Praxis Flow and his colleague, Jabe Bloom, Chief Scientific Officer, Praxis Flow. On Wednesday, Steve Abrams,

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IFLA 2013: Supporting KM – Tech & Tools

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Here is the paper & slides Frank Cervone & Jane Dysart presented at IFLA’s(www.ifla.org) 79th World Library Information Congress in Singapore:

Paper: IFLA – Cervone-Dysart-KM Tools

Slides: Slides Cervone-Dysart-IFLA_KM_Tools

The presentation covers some open access and open sources technology and tools which can be used to support learning, knowledge sharing and team-based work in any organization. It covers knowledge management (KM) systems, business intelligence (BI) systems, document management tools, personal KM tools, some specialized application tools and social media tools. This list is definitely not exhaustive, but some to look at if you need some support for your initiatives.

SOFTWARE AND REFERENCE URLS Cyn.in (http://www.cynapse.com/cynin) OpenKM (http://www.openkm.com/en/) SpagoBI (http://www.spagoworld.org/xwiki/bin/view/SpagoBI/) JasperSoft (http://www.jaspersoft.com/) OpenDocMan (http://www.opendocman.com/) TemaTres (http://www.vocabularyserver.com/) MediaCrawler (http://mediacrawl.sourceforge.net) OpenSearchServer (http://www.open-search-server.com/) PiggyDB (http://sourceforge.net/projects/piggydb/?source=directory) Freeplane (http://freeplane.sourceforge.net/) Kwok Information Server (http://www.kwoksys.com/) Plandora (http://www.plandora.org/) Paper.li (http://paper.li/) KM Today newsletter (http://paper.li/rebeccajonesgal/1308329187) City of Yarra and Yammer (http://yarraweb2.wordpress.com/activities/thing-6-minutes-and-flipboard/) British Library and Yammer http://www.inoutfield.com/2009/04/01/the-british-library-is-all-a-twitter-about-yammer/)

Return on Value

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I’m listening to Juanita Richardson describe how a knowledge management organization in a large corporation is demonstrating return on value of one of their products. The knowledge product uses crowdsourcing to engage and tap the individual and collective know-how and know-that of 150,000 employees around the world. Within this global discussion environment employees respond to and shout out ideas and responses to questions or events posed. How does the knowledge management function demonstrate that this service is valuable for the corporation? The win rate of proposals. 150,000 people is a good market segment. Proposal teams toss out questions clients want to address. Since the client proposal team has started regularly using the crowdsourcing tool they are winning 75% of the client proposals, or 7.5 of every 10 proposals presented to clients, up from 6 out of 10. That’s value.

The Doubling Digital Universe: Info Profession’s Time to Blossom

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If you look on the left side of this post, you’ll see a little a counter incrementing at a rapid rate. IDC is highlighting its latest 2011 Digital Universe Study with the World Information Growth Ticker. Look at those numbers whirling by! That’s a live look at how information doubles every 2 years. Doubles.

And yet the investment in structures, staffing & security isn’t keeping pace. IDC has been studying digital information for years; you can either read the paper or view the videos on the site — pick one & do it. We are in the information profession, and we need to be aware of these considerations for the information sector. Librarians in the public and academic sector take note: this isn’t just about “organizational information” — often seen as the domain of records managers, knowledge managers, CIO’s, IT and information managers. This is about information – and as the lines blur between information containers, publishers, creators, curators, “published” content, “unpublished” content – you name it — the roles, responsibilities and considerations of all those in the information profession also blur – or blossom, depending on your perspective. For Jane & I? It’s a time for the profession to blossom.

Here’s an excerpt from the study’s Call to Action:

“Since 2007, IDC’s Digital Universe Study has highlighted the mismatch between the rapid growth of the digital universe and the very slow growth of staff and investment to manage it. This year, the study highlights an additional issue that

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