I love the title of Nancy Dixon‘s new blog, Conversation Matters.  She “focuses on the people side of knowledge management.  Our most effective knowledge sharing tool is conversation.  The words we choose, the questions we ask, and the metaphors we use to explain ourselves, are what determine our success in creating new knowledge, as well as sharing that knowledge with each other.”  In her most recent post, Four Conversations to Address Adaptive Challenges, Nancy defines conversation as “the interaction that occurs when each person is actively working to understand the meaning the other is trying to convey” and goes on to describe four different types:

conversations for relationship building conversations for mutual understanding conversations for possibilities conversations for action