Thanks so much to the planners of the Ontario Public Libraries Marketing Think Tank (September 20, 2013) for inviting me to talk about “municipal engagement”. For those that didn’t attend, plan to next year; this event was fantastic. I so wish I could have stayed to hear Digital Media Manager Jason Shim. Look him up @jasonshim.
I’ll write more on the topic of engaging local government stakeholders later. In the meantime, here’s the presentation.
Great presentation at IFLA last month in Singapore by Andrew Wells, University Librarian at the University of New South Wales in Australia. He talked about agile management as being adaptive, flexible, responsive and able to change rapidly. He listed the five ways of agile management as:
1. use peripheral vision — monitoring trends and industry changes, use scenario planning
2. encourage dissent — debate & challenge thinking (critical thinking as Rebecca and I have talked about in earlier posts)
3. experiment — and you might need to stop something (always a challenge)
4. simplify and flatten — push decision making to the front line, clear the lines of accountabilility, maybe use outsourcing
5. act quickly
With a 60% growth in enrollment from 2000 to 2010, the library spend per student decreased significantly. Andrew’s university library embraced the digital transition which enabled innovation in space and other opportunities to experiment. For instance, study seats have increased 26% over the past decade and are supporting other learning styles. In terms of structure, the library used scenario planning and came up with ways to reduce duplication across specialized libraries in the system, centralize services, eliminate technical services (acquisition and cataloging), replace service desks with a help zone. Self-help support resulted in a 90% increase in borrowing from the library. I was particularly impressed with what Andrew’s library stopped doing including face to face literacy classes (they’re all done online now) and what they created: new services — research impact, research data management, research publications management, and direct support of academic staff with faculty outreach librarians. Although Andrew and his team did not start out with the principles of agile management in front of them, that is what they have used over the last three years to achieve improvements and customer satisfaction. Well done!
Meeting of the Minds 2013 convenes in Toronto September 9 – 11. Haven’t heard about this conference? I encourage you, if you are involved in a public or academic library, to look at it. Actually, I encourage you to go. I follow Rick Huijbregts (VP Industry & Business Transformation; General Manager, Smart & Connected Communities for Cisco Canada). You might want to follow Rick’s LindedIn or Tweets as well. It is through Rick that I learn about the technologies and thinking that’s influencing community decision-makers.
For instance, there is a session at #MOTM2013 on “3-D Printing and Fabrication Labs – Revitalization Strategies for Sustainable Cities” given by the VP of Philips Lighting. I’ve seen the shock on the faces of librarian’s faces when I tell them that libraries are not alone in the community space vying to be innovation centre with 3D printers. Here’s some of the session abstract: “Fabrication Labs (FabLabs) will soon pop up all over cities and be fuelled by imaginative design. Together this will represent substantial economical value for cities seeking sustainable ways to revitalize. Certain cities may not be able to compete on labor costs but they can create tremendous value when design is more closely linked with the process of 3-D printing. Many examples of the makers economy already exist but one particularly exciting example in the lighting industry captures the spirit of this trend. Rogier will share a detailed model of how a 3D-printing based delivery model for luminaires would not only liberate consumers and enable their own creativity, but also boost a local and clean makers economy in cities through jobs, income, and a new urban future.”
Maybe I’m wrong; I hope I am. I have searched the speakers and delegates and so far I don’t see any representatives from libraries. As Rick’s blog says this morning, “Add your voice to this already powerful chorus discussing the future of our cities” - and regions and communities, including universities and colleges. These speakers and delegates are talking about community revitalization, community innovation, using technologies, changing lives — all the things libraries are a part of and need to be a part of in the future.
I can’t attend, but I will be glued to #motm2013 – and hopefully following some of your tweets. This is where libraries need to be. This is who library decision-makers need to be talking with. Just sayin’.
Here is the paper & slides Frank Cervone & Jane Dysart presented at IFLA’s(www.ifla.org) 79th World Library Information Congress in Singapore:
Paper: IFLA – Cervone-Dysart-KM Tools
Slides: Slides Cervone-Dysart-IFLA_KM_Tools
The presentation covers some open access and open sources technology and tools which can be used to support learning, knowledge sharing and team-based work in any organization. It covers knowledge management (KM) systems, business intelligence (BI) systems, document management tools, personal KM tools, some specialized application tools and social media tools. This list is definitely not exhaustive, but some to look at if you need some support for your initiatives.
SOFTWARE AND REFERENCE URLS
Kwok Information Server (http://www.kwoksys.com/)
KM Today newsletter (http://paper.li/rebeccajonesgal/1308329187)
City of Yarra and Yammer (http://yarraweb2.wordpress.com/activities/thing-6-minutes-and-flipboard/)
British Library and Yammer http://www.inoutfield.com/2009/04/01/the-british-library-is-all-a-twitter-about-yammer/)
Trends, and thinking about the future, have always excited me and I want to share a couple of recent trend reports. The first trend report is from my colleague Stephen Abram (he and I used to watch kids in the playground in thinking about future technology). It is one he put together for a recent webinar, a technology forecast for libraries.
Education Institute: 2014 Tech Forecast for Libraries in Stephen’s Lighthouse
The second trends report was released from IFLA yesterday. It is based on interviews and discussions with experts from many different environments (including my friend & valued speaker, Lee Raine, Director, Internet & American Life Project, Pew Research Institute & keynote at Internet Librarian 2013 in the fall in CA). IFLA’s trends report is not specific to libraries but showcases insights in a broader context. As we look at what changes are happening in the world, we need to think carefully about the implications for libraries and their communities. Something Dysart & Jones do with their clients regularly.
- New technologies will both expand & limit who has access to information
- Online education will transform & disrupt traditional learning
- Boundaries of data protection & privacy will be redefined
- Hyper-connected societies will listen to & empower new groups (mobile technology plays a big part)
- The global information economy will be transformed by new technologies
Technology is a common thread in IFLA’s trends and certainly in sessions at the 79th WLIC in Singapore. Technology is a (not the) core competency for librarians today. I look forward to more discussions around these trends and competencies at future events like Pushing the Envelope in Education: Roles for Libraries – MOOCs, eLearning & Gamification, Internet Librarian, Computers and Libraries, and lots more I’m sure!
And always worth watching, Lee Rainie’s keynote at Internet Librarian 2012.
We are very excited to be working with the University of Toronto iSchool Institute on their second symposium. Pushing the Envelope in Education: Roles for Libraries — MOOCs, eLearning & Gamification is happening in Toronto Monday and Tuesday, September 30th and October 1st. We are just firming up the program and confirming speakers but already have a great line-up:
Watch the website for updates and changes. Hope you will be able to register and join us. Also like our Facebook page.
When many people think of a library, it is a very traditional picture, somewhat like this Google Doodle which captures the spirit of Ada Lovelace, mathematician and writer in the early 1800s.
Ada Lovelace, Mathematician & Writer
However after listening to speakers at Creative Making for Libraries & Museums this week, most people would not recognize some of the current spaces as being part of libraries museums. Something like this Google Doodle. Can you see Google in there?
Tribute to Josef Frank
Hack the Library! is the theme of Computers in Libraries 2014 in DC, April 7-9. The call for speakers is now online. We will be working on the program in October and hope to finalize in November. I am hoping to have a number of speakers that participated this week’s at the Creative Making in Libraries and Museums symposium present at CIL next year as they have really hacked their libraries, changed their culture, created awesome spaces and engaged their communities! We need to learn from them and others.
Today’s Google Doodle for a very creative maker!
The Univeristy of Toronto iSchool Insitute‘s first symposium, Creative Making in Libraries and Museums, was resounding success! Thank you to all our fabulous speakers. Here are some of the comments from our terrific and engaged attendees:
“This symposium had some of the best overall content of any conference I’ve attended, including big ones like OLA, PLA, ALA, etc.”
“Enjoyed the mix of in person, multimedia, Skype.” “Great mix.” “The variety added to the ability to maintain attention – you got it right.”
“Choice of speakers was outstanding.” “They all excelled.”
“All speakers were on subject and brought experience and expertise. Good spotlight on the tools so we can make decisions about our own spaces.”
“All the speakers were inspiring and informative. This symposium make me think about creative making in a deeper way and gave me ideas about how libraries can be leaders in providing access to creative making spaces, instruction, events, etc. I loved Chattanooga PL’s 4th floor culture, the energy they put into their events. Fayetteville PL’s call for libraries to ‘just be relevant’ is also amazing – I believe that organizational culture eats planning for breakfast and it is inspirational to see how these libraries operate.”
“I really liked getting insight from organizations outside of libraries as well as libraries of different types – hearing about the successful things they are doing.”
If you were unable to attend but want a flavor of the day, check out the program and presentation links and Twitter feed, #creativemaking. Here is Matt Ratto’s Creative Making:
Keep an eye out for more info on the iSchool Institute’s second symposium. Save the date:
Pushing the Envelope in Education: Roles for Libraries — MOOCs, eLearning & Gamification
September 30/October 1
On July 9th, we featured a CLA poster on electronic textbooks – today we’ve got another one that relates to mobile devices in the classroom. This poster “Mobile Education” was developed by Christina Hwang and Maria Tan of the University of Alberta. What they found was quite definitive – of the students that were surveyed, 96% use mobile devices and the rest use a laptop. Academic Institutions need to offer their services virtually through apps that can be accessed via mobile devices. The same goes for libraries.
The University of Alberta led the way in 2011, being one of the larger academic institutions to initiate Google Apps for Education, offering faculty, staff and students virtual access to timetables, scheduling meetings, booking rooms, email, cloud-based storage, groups, calendars and the ability to collaborate virtually on projects.
When it comes to libraries though – many students were unaware that they could access their school’s library through their mobile device. This should be seen as an opportunity for the library to promote awareness of the mobile access to library resources and services.
I’m missing Creative Making in Libraries & Museums, a University of Toronto iSchool Institute Symposium, but thankfully the tweets are info-full. Here’s the recipe for the creative space from Maker Kids in Toronto that public and academic libraries are learning about today:
- Dedicated space
- Real Tools
- Process over product
- Interest driven
- Kids teaching kids
- Kids teaching us
Maker Kids is an example of one of the “collective community workshops known as Hackerspaces or Makerspaces that have grown worldwide from 124 in 2009 to over 500 in 2011.” They are “leading edge, providing one of the first kids’ Makerspaces, empowering all kids to be Makers. Our Makerspace has one big main area for most activities, plus a wordworking shop and a kitchen. It is a centre for ideas, inspiration and implementation – a resource centre for our community!”
Thanks to Maker Kids for their presentation!