KM Today


Online Empires, even Facebook, Eventually Fail

Thanks to iLibrarian for pointing out the “CenturyLinkQuote.com  exciting infographic illustratingThe Rise and Fall of Online Empires such as AOL, AltaVista, MySpace, Facebook, etc. ranging from 1991 to the present.”   Every empire — from the Roman to the Facebook — rises, plateaus, and declines.  Have a look:

 

CIL's Battledecks: thanks to all

Computers in Libraries 2012 hosted its first Battledecks, “Innovate…..or else.”  Thanks to all those involved — Judges Darlene Fichter, Marshall Breeding, Maurice Coleman, Amanda Etches, Julie Strange and Rebecca; Battlers Stephen Abram, Joe Murphy, Gary Price, Andromeda Yelton, Amy Buckland and Sarah Houghton, and especially to Janie Hermann for her incredible facilitation & control of the event! Wow — I’m amazed by the Battlers courage and ability to articulate concepts with humour.  Phew! It was stressful just to watch and listen to them as those mystery slides appeared for them to address.  Congrats & thanks to all!

Thanks Lia Friedman @piebrarian for this photo:

Relentless Innovation

Jeffrey Phillips at CIL 2012

The 27th annual Computers in Libraries is focusing on Creating Innovative Libraries.  Author Jeffrey Phillips talked about relentless innovation and the need to change from BAU (business as usual) to” innovation business as usual”.  He illustrated how we have been focusing on quality, efficiency, core competencies and being lean for the last 30 years and although they are good things, they have not been balanced with innovation as they were in the 1970′s.  To accomplish innovation business as usual with more emphasis on innovation in organizations he discussed the need for: communication & commitment (demonstrating with words and actions), compensation (if you want people to be innovative you have to reward them for doing so), and culture (creating attitudes, perspectives, and ways of working that sees innovation as important).  In addition, new skill sets have to be learned (focusing on customer needs, trend watching, managing innovation).  He left the audience with his Fab Four imperatives:  create clear innovation goals (& strategies) — he used P&G as an example; begin to define & sustain a process with language, methodologies, culture (understand how it works); rebalance with tools & skills; rework culture, incentives, rewards.  If you want more, check out his book, Relentless Innovation, and his blog.

Computers in Libraries Springs up in DC!

 

Fantastic!  Spring is here — according to today’s Google Doodle, and the cherry blossoms  that are now blooming in full force in DC, and the 27the Computers in Libraries  which began with lots of workshops today.  Later today the opening networking event, Gaming & Gadgets Petting Zoo, provides an opportunity to reconnect, meet, and greet colleagues as well as to try your hand at some fun games (and understand what the young folk love!) and also try out each others’ gadgets.  Always a fun activity.  Tomorrow brings our morning keynote, Jeffrey Phillips, VP OVO Innovate on Purpose, and author of Relentless Innovation: What Works, What Doesn’t — And What That Means for Your Business.

If you aren’t registered for the conference but are in the DC area, you can take advantage of the free sessions, Cybertours, which are happening in the Exhibit Hall on Wednesday through Friday.

If you aren’t able to join us this year in person in DC, follow the Twitter feed (#CILDC), conference blog (www.Libconf.com) which links to other conference bloggers, and watch for some live streaming with links from the blog!  See you in person or online.

Visioning: Stand in that Future

Kathy Dempsey, marketing maven of Libraries are Essential, and I are presenting at Computers in Libraries 2012 on ways to “Imagine and Dream Big About Your Library. Creating a vision is an action.  It is not sitting at tables wordsmithing a slogan.  It is about envisioning the future that you, the Board, staff, and senior management want the library to have; it is really no different than envisioning your home – your meal – your career – your life. Yes, things happen, and that’s no excuse not to envision or design your future. Kathy and I will discuss important and successful it is for libraries to get off their chairs, charge their imaginations, don their dreams and stand in the future they want their library — their communities — their campuses — their organizations — to experience.  Here’s my slides.  Oh – and here’s one of my favourite quotes about the importance of positive futures – and standing in that future.  Richard Seymour, one of the world’s foremost designers of seymourpowell says:

“We make the future; it doesn’t just happen. If you stand in the future and, then, draw the present towards you in a series of stepping stones, then, you’re liberated to a view of what’s going to happen that nobody else has got.”

and

“Designers cannot be, by definition, pessimists. It just doesn’t go with the job. We’re supposed to be defining the future, aren’t we? [...] If we can’t see the world as a better place to live in, than what chance does anyone else have?”

Replace “designers” with “Librarians”, and you, too, will want to stand in that future. 

APLL Leadership Program: Thinking a Key Competency

Southern Ontario Library Service (SOLS) has been operating an innovative leadership program  for the past four years.  Spearheaded by Anne Marie Madziak, The APLL Institute (pronounced “apple”, this stands for Advancing Public Library Leadership) is specifically designed for  those who aren’t yet in senior management positions.  Running over 24 months, participants only need to travel to on-site classroom setting twice – once at the beginning of the program and then at the close.  During the intervening months they participate in 12 online courses and discussions.

I’m delighted to be a part of this program as instructor of the Planning course. Anne Marie and I are in the midst of reviewing and redesigning this course. To inform our review Anne Marie contacted graduates of the first 2 programs.  What she heard not only informs this leadership program, but has implications for other management and leadership learning events.  Here’s Anne Marie’s comments:

As coordinator of APLL, I’m keen to understand what the lasting benefits of the program are two years after graduation.  Are there courses that continue to be of relevance?  The 9 APLL leadership practices that frame the program are:

  1. Inspire and hold the vision
  2. Reach for exemplary service
  3. Make intelligent decisions 
  4. Embrace strategic and purposeful change 
  5. Create a learning environment
  6. Cultivate relationships  
  7. Develop individuals 
  8. Sustain a healthy workplace
  9. Navigate municipal and community connectedness 

Are these leadership practices still useful or long forgotten?  Are there particular skills, knowledge or competencies attributed to the program?  With a new cohort beginning the program in the fall of 2012, I want to understand which aspects of the experience have greatest impact so that we continue to grow APLL as an agent of change. 

Discussion was thoughtful as graduates reported on their:

  • new-found confidence in themselves as a leader
  • greater awareness of the big picture and the role of the library in the community
  • new appreciation for the politics of public library leadership
  • need to be adaptive, collaborative and strategic. 

It turns out there were two courses more important than the others, at least for this group of graduates.  Both the Planning course, taught by Rebecca Jones of Dysart and Jones, and Succeeding in the Municipal Environment, taught by Nigel Bellchamber and Fred Dean, municipal experts, were cited as being formative and of lasting significance. 

As these emerging leaders reflected on their leadership development, I was struck by the prevalence of thinking as a key leadership activity.  Whether describing efforts to channel their passion constructively, or time spent pondering the impact of a new direction on service, staff, and culture, they frequently referred to the skills associated with thinking things through, pondering, reflecting, contemplating, predicting, analyzing, and assessing.  The program itself, with its blend of online and face-to-face, and an emphasis on peer learning, was credited with establishing thinking and reflecting as important disciplines.  Kelly Bernstein of Georgina Public Library provided a good example of the impact on her own development:  “two years of thinking about yourself as a leader can’t help but change you inside.  You start to believe in yourself and take yourself more seriously.” 

For more information about the APLL Institute, see the Training page of the SOLS website:  www.sols.org. 

 

Follow-up to EPL Post

This is a follow-up to EPL: Extraordinary Public Libraries” describing how Edmonton and Halifax Public Libraries are integrating library services into communities. Thanks Ken Williment for alerting me to an article he & Pilar Martinez recently published in the Swedish BIS: bibliotek i samhalle.  Ken, Community Development Manager @ Halifax Public Libraries and Pilar, Executive Director Public Services @ Edmonton,  wrote Canadian Libraries: Innovating & Creating Inclusive Services. It details the development of their respective community-led services and Halifax’ asset mapping.  At a time when many North American public libraries are touring Europe to learn from the innovative libraries there, it’s great to see a European profiling Canadian innovation.

On the one hand, I’m still a bit amazed — ok, a lot amazed — that it has taken us this long to grasp the fact that “community-led” services should be the heart of libraries’ service portfolios.  It’s one of those smack-my-forehead-this-is-so-obvious moments for us as a profession and for the library sector.  On the other hand, I’m relieved and delighted that we are on the right track — and that Edmonton, Halifax, Vancouver, Regina & other public libraries are leading and willingly helping public libraries along that track to transition their services from librarian-led to community-led.

Edmonton Public Library's Community-Led Toolkit - available for all

Mobile Apps: Implications for Libraries

Jeff Wisniewski of University of Pittsburg updated the crowd at NYPL’s “Engaging Communitities, Promoting Learning” conferenceon the current state of mobile, and encouraged them to consider the implications for libraries.  I adore Jeff – he is intelligent, knowledgeable, articulate, incredibly funny, and a fantastic speaker.  Plus – he’s just a great guy.  Here’s his main points, which every library needs to consider (and I know if I didn’t get things right, he’ll correct me!):

Jeff, Ruth Kneale (left) & Amy Buckland (right) at Internet Librarian 2011main points, which every library needs to consider (and I know if I didn't get things right, he'll correct me!):

 

  • mobile is moving beyond being a utility for connecting people to the library to being a place for integrating content into workflows and processes for people; this integration allows mobile to be a place in which people engage, innovate and build communities; apps no longer just allow libraries to contact people, but now to bring content alive for people
  • new superphones are merging tablets & phones with 5″ screens (imagine the possibilities for libraries)
  1. library users who prefer e-books are more “active library patrons” who visit the library more and read more books
  2. 23% of patrons couldn’t get e-books because of technical difficulty, and 44% couldn’t get e-book titles they wanted

Apps Libraries Need to Pay Attention to & Leap Frog From:

  • TeenBookFinder - produced by Young Adults ALA & to be available any day, is a location-aware app that allows personalization & sharing to Twitter & Facebook

Location-aware apps:

  • Buckeye Stroll; a tour app developed by Ohio State University Library, a “location-aware mobile application and web site developed by the OSU Libraries. Buckeye Stroll features a map view of more than 60 sites of interest on The Ohio State University campus, and a browse view for locating a known site by name. Each stop on the tour includes several historical photographs from the OSU Photo Archives, featuring highlights of the University”
  • North Carolina State University Library developed WolfWalk — both of these apps are examples of apps with which to do interesting things with unique content; how can libraries use apps to allow people to interact with unique content in different ways?

**patrons are deciding what’s a collection, not libraries**

  • Yelp is an app for augmented reality; take a photo of the street & the app pulls up the stores on the street, history, etc; how can a library use this type of app

From Dailymotion: “Learn how to find the best local restaurants using the Yelp app. We really like the augmented reality feature in Yelp’s app, which allows you to point your camera and reviews/ratings for different restaurants in that direction will pop up on your smartphone screen. Available for iPhone, Android, Blackberry, Windows 7 Phone and Palm Pre OS.”

  • ScanJose.org, developed by San Jose Public Library, “a free new Smartphone enabled self-guided walking tour to give residents and tourists alike an interactive way to explore downtown San José and learn about the City’s history. The tour, called Scan Jose, was developed on a web application (app) made compatible for Smartphones. It showcases historic images from the collections of the San José Public Library’s California Room and the Sourisseau Academy for State and Local History. Scan Jose directs walkers to a variety of downtown landmarks. At each stop, historic photos and information related to an event that once occurred at that location will appear on the web app. The images used in the web app date back as far as the mid 1800s……it places some of the rarest pieces of SJPL’s history collection right into users’ hands. Plus, it offers a fun and free new way for residents and visitors to get active, connect with technology, and explore the rich history of our city all at once,” said SJPL Director Jane Light.”

    Scanjose.org

  • ShelvAR is an android app that scans library shelves to identify books that are out of order (talk about a better way to do shelf reading!); officially it is an app that “generates spine tags for books, read the tags using the ShelvAR app, and run reports against the data.”
  • Google Maps 6.0 (for Androids only) engages people in detailed floor plans with indoor navigation; claim your library before someone else does for this app!
  • ideaflight.com: an app for instructing on the iPad; it only supports 15 “passengers” on the training flight at a time, but imagine the flight for patrons &/or staff
  • Popplet.com is similar, and a bit more interactive for collaborating on ideas & teaching
  • Georgia State University Library uses ipads for “guerilla-style assessment”; they are equipped with survey software & the ability to compile data on the fly (read their article on this in Journal of Library Innovation)
  • Liaison librarians in many libraries have ipads to show & discuss content/images with patrons
  • mobile is also allowing libraries to liberate space; North Shore Public Library has replaced computers in its youth area with tablets
  • or use push-location triggering alerting; DOKLAB in the Netherland pushes welcome texts to patrons as they enter

ShelvAR: app for shelf-reading & inventory management

EPL.ca: Engaging Public Library

Actually, EPL.ca is Edmonton Public Library. I’ve referred to it as both “Extraordinary Public Library” and “Engaging Public Library” for its work in truly embedding itself into its communities to do what public libraries are meant to do: make a positive difference for the people in the community.  While this is the mission of many public libraries, EPL takes deliberate steps to actually live its mission:

“Our mission is simple. We share! We share with our city, our community, our customers and ourselves. We share stories, ideas and experiences. We share our space! We are Edmonton’s largest lender of all kinds of information and entertainment. Our greatest passion is creating connections that help, grow, inspire and change.”  

Last week at New York Public Library’s “Engaging Communities, Promoting Learning” conference developed by Information Today Inc., Pilar Martinez, Executive Director of Public Services for EPL spoke on a panel about EPL’s experiences and then delivered a powerful, packed workshop on the Roadmap for Reaching Out to & Working With Communities.  EPL’s Community-Led Service Philosophy Toolkit (revised July 2011) is available on their website. Just by making this rich resource available EPL is demonstrating that they reach out to all communities, including the library community or, for that matter, the social service and public service communities; this Toolkit can and should be used by any organization focused on positive impacts within a neighbourhood or constituency.   The excitement was palpable in the room that attendees could freely access this incredible tool after the workshop.

Community-led engagement is a strategy for many public libraries. Halifax Public Library shared their strides forward and lessons learned at CLA in 2011: Asset Mapping A Tool for Discovering the Library’s Role in the Community.  Ken Williment, Community Development Manager,  has written a thorough outline in It Takes A Community To Raise a Library and From Project to Branch Integration and Sustainability: Community-Led Work at Halifax Public Library.  

http://www.cla.ca/conference/2011/assets/documents/sessions/D27_Asset_Mapping_cla2011.pdf

These library strategies aren’t about taking library programs out to community groups.  They are about building relationships within the community, developing deep understandings, working together to benefit the community and recognizing mutual value and respect.  They aren’t about librarians going to tell community groups what the library can do for them; they are about librarians having lunch, weekly, with community groups to talk about food, issues, and “things” to get to know each other. Thanks to Ken Williment for initially raising my awareness of what community engagement strategies actually entail, and to Pilar for her in-depth explanation of EPL’s journey along this positive-impact path.

http://www.epl.ca/sites/default/files/pdf/CommunityLedServicePhilosophyToolkit.pdf

“WTH” Moments Continue: Policies vs. Mission

Last August I wrote about a “WTH?” moment at a public library that doesn’t allow people to use library computers on Sundays. (I figure that “wth” isn’t as offensive as “wtf”, but you get my drift.)  The saga continues.

For those of you with family or friends battling mental illness, you know how often those individuals are without identification or a “permanent” address.  ID is lost, stolen, left in a knapsack at a shelter – whatever.  You also know that most social services are accessible only through the web.  Many of these individuals don’t have phones and a payphone is hard to find these days, as is are the coins or phone cards to make them work. So, quite often we equip our family members with an old laptop for them to use at the public library to access social services, email, etc.  Elated to have the laptop so that they are not “kicked off” the public library computer after their allotted time, the individual attempts to access the public library wifi.  Alas — no identification of a permanent address? Well then, no wifi.

WTH?

Many public libraries have updated their policies regarding this, and to those libraries I say “congratulations and thank you for recognizing your role in making a positive difference in someone’s life.”  To those public libraries that still require identification of permanent address to access your library’s wifi I say “wifi is a tool with which to access resources; it can’t be stolen or damaged.”

How sad that I have to send those with their used, old laptops to MacDonalds for free wifi (and an affordable cup of coffee) to access the web for social services and job hunting.  MacDonalds, unlike the public library, doesn’t demand ID or a permanent address.  Sometimes the library’s policies speak louder than the mission statement.