I was very lucky to be able to spend time with the Library and Research Services for Parliaments section of IFLA in Paris last week, and to share the work of my business partner Rebecca Jones and colleague Moe Hosseini-Ara who have done lots on the topic of performance measures. The slides I used are below. I talked a lot about going beyond stats (which we know how to collect so well, but do we compare them and look for peaks, changes, etc.?). I talked about different types of measures: operational/usage, satisfaction and value. I talked about taking the big picture view — about really considering what are customers’ customers really want/need — not those customers we interface with (bankers, students, faculty, consultants, leisure readers, doctors, lawyers, parliamentarians) but their customers (patients, citizens, etc). The stakeholders. It is from their perspective that we can make a difference or have an impact. Moe’s quote is the best, “If our presence cannot add value to their lives, our absence will make no difference”. I think that says it all! Check out my slides for the logic model which is a great tool to help our thinking about metrics and aiming for outcomes and impacts from our users’ and stakeholders’ perspectives.
Today I attended the Statistics and Evaluation with E-metrics special interest groups’s IFLA program — Telling the Library Story: creating metrics for management, advocacy and community building. It started with Sharon Markless and David Streatfield discussing Recent Developments in Library Evaluation, Statistics and Measures and was followed by 6 lightening talks where speakers hit the high points of their talks in 7 minutes.
Claudia Lux was a hit with, How to make a difference: Using Stats for advocacy. She made the point that you should know interesting facts about your collection and services — largest and smallest books, oldest and youngest clients, size of collections, etc. as well as surprising facts — more people go to the library in Germany than to football games! These create pictures and images in the mind of our stakeholders. Any easy and attractive way to tell the library’s story. Julie McKenna from the Regina Public Library did a fantastic job on measuring spaces — how to access library spaces and behaviour. She talked about space as a public service and had some great slides — will try to get a link to them for you. They included her 11 criteria for space assessment.
Photo tweeted by @moirafraser of @jdysart making good points at the IFLA 2014 Management Workshop:
Another wonderful piece from Strategy + Business. ” The success rate of major change initiatives is only 54 percent.” The piece includes a great short video about why this rate is so slow. Check it out. Here are the top 10 principals for leading change management:
1. Lead with the culture.
2. Start at the top.
3. Involve every layer.
4. Make the rational and emotional case together.
5. Act your way into new thinking.
6. Engage, engage, engage.
7. Lead outside the lines. Includes: pride builders, trusted nodes, change or culture ambassadors
8. Leverage formal solutions.
9. Leverage informal solutions.
10. Assess and adapt.
“These 10 guiding principles offer a powerful template for leaders committed to effecting sustained transformational change. The work required can be arduous and exacting. But the need for major change initiatives is only going to become more urgent. It behooves us all to get it right. ” You’ll get lots more out of the full article!
Jim Morgenstern & I are about to talk about facility planning at OLA’s Annual Institute on the Library as Place. Facility plans and provision standards are rarely talked about because they are not viewed as being nearly as much fun – or interesting – as architectural or interior designs. Yet space requirements will increasingly be questioned in the digital environment. More later!
The one day summit during the 2014 Canadian Library Association Conference, Driving Change for Community Impact, looked at exciting new ways libraries are developing solid strategies for engaging their communities, creating innovative programs and spaces, improving services and efficiencies, getting closer to and supporting their communities, and illustrating their value to stakeholders. It started with several case studies:
Rebecca Jones, of Dysart & Jones, and Rebecca Raven, CEO of Brampton Public Libraries then looked at flexible organizations and working structures using Galbraith’s star model. Attendees found the exercise useful!
Kim Silk, Data Librarian, Martin Prosperity Institute, Rotman School of Management, University of Toronto and Elisabeth Glass, Manager, Planning & Development, Toronto Public Library shared highlights of producing an economic study and the results of the recent one done by the Institute for the Toronto Public Library and the city council.
Dave Pollard, Director, Group Pattern Language Project and associate Alexa Pitoulis directed skits using volunteers from the audience who read scripts illustrating meeting and conversation scenarios. Attendees then discussed the situations and possible ways of improving the outcomes using facilitation cards developed by Dave’s group. Two lucky audience members received a deck of cards as prizes!
Last but not least, Madeleine Lefebvre, Chief Librarian, Ryerson University moderated a panel including morning speakers Andrew and Moe along with Pilar Martinez, Deputy CEO, Edmonton Public Library and Melody Burton, Deputy University Librarian. Discussion involved the audience and touched on tips and experiences with managing change! Fantastic interactive conversations throughout the day were highlights for me!
A few weeks ago I hosted, with Ken Haycock, an event called The Future of Libraries: Do We Have 5 Years to Live. One the most lively conversations was around the library’s uniqueness — what made them different or distinct from other organizations in their communities. This post is about one area and how their libraries saw an opportunity to exploit the dynamics of the gaming industry in their community to promote awareness of their resources and services and showcase their uniqueness!
I just heard at the Canadian Library Association annual conference, a great story about public libraries in Montreal (Les Bibliothèques de Montréal, OCLC/CMD Innovation Award Recipient) who were motivated by a teen death as well as the fact that Montreal hosts the largest video game industry in Canada to create a city-wide event, Montreal Joue, It’s all about games and play. Not just video games, but also board games since there is a rise in modern board games. Earlier this year they held their second festival, Feb 22-Mar 9. The public libraries of Montreal hosted nearly 400 activities in 45 libraries and 16 other venues including Concordia University’s Research Lab (including a workshop), high schools, video game studio visits, and more. With $100K from 32 partners supporting the event, more than 14,000 people participated. Many of the activities only required a Montreal library card. The libraries had several spokespersons including a young area actress as well as the Mayor of Montreal. Activities included a zombie night in the library (tickets were actually scalped!), visits to video game studios, gaming events in the libaries, Food & fun at City Hall.
The goals of the libraries: promoting their collections (the video game collection has grown to almost 10K), showcasing a diversity of activities, reaching out to new communities and members, providing an inclusive place, and developing partnerships in their community. They wanted to package a new experience for their customers and attract new groups while tapping into the gaming industry in Montreal. With their very successful event, the libraries are expanding their activities to include monthly video games clubs in some libraries, the growth of their collections, and now they are working on a gaming arena — now in beta. Bravo!
Whatcha mean, what’s a zine? Introducing Zine Collections and Small Press Publishing into Your Library Collections
Poster developed by: Matthew Murray; School of Library, Archival and Information Studies, UBC / ALA Zine Pavilion
A zine is a self-published magazine, comic or book. Frequently of a small size and print run, they are usually photocopied and stapled by the creator or “zinester”. Zines can be traced back to the science fiction fanzines created in the 1930s. These early small press publications were printed using mimeogprah machines, hectography, and other techniques. They allow fans to communicate with each other, and more than a few writers, artists, and editors cut their teeth working on them. In the 1970s the punk movement embraced zines as a way to discuss music, politics, fashion, and lifestyle choices that they felt were ignored by the mainstream media. In the decades since then the cheapness of photocopying and the widespread use of computers has allowed zines to grow into a medium as diverse as any other. You can find zines about travel, dating, fiction, candy, single parenting, herbal medicines, fitness, and DIY everything!