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Strategy Smackdown: Organization vs. Technology

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I spoke at the recent Future Tech Strategies for Libraries organized by Jane Dysart & Stephen Abram on the fact that Technology is one of the Enablers of Digital Strategy, and is to be aligned with the organization strategy. Well, that’s what I was supposed to speak on. I was supposed to remind people that the organization’s strategy drives their technology strategy.

I used to believe that. The organization – in our case, the library – analyzes trends impacting its community or campus or parent organization, consults its markets or communities to understand their challenges & dreams, and then maps a strategy to move the library forward towards a meaningful, desirable future. And where was technology in that discussion? It was an enabler: you determine what you want to do and use technology to do it.

But now I’m not so convinced. Technology not only transforms work and operational processes, it opens up incredible new worlds of service concepts and deliver channels for us. So maybe we establish our technology strategy first? and then map our organizational strategy to align with it? This is the ying and yang of powerful drivers for libraries. There is a positive tension between the technology strategy and the organizational strategy – and that’s healthy for the library. Grasp your hands together and first try to pull them apart; breath into the pulling. Then, keep grasping your hands and push your hands together as hard as you can; keep breathing into it, and

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OLA Poster: ORCID: Persistent Digital Identifier

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ORCID provides a persistent digital identifier that helps researchers and scholars distinguish the research activities from those of others with similar names. The identifier is being integrated into key workflows by funders, research organizations, publishers and others. In this poster by K. Jane Burpee see the multi – faceted value of ORCID and explore 6 ways to help you and your library grow ORCID presence with your campus faculty and graduate researchers.

Library service models: a bank example

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We in the library sector can always learn from other sectors, including banking. Banks have always needed to balance transactional and consulting services – just like libraries. And banks were early out of the gate in bringing in self-serve; at one point their pendulum had swung too far as they attempted to move everything to high-tech from high-touch. During the last couple of years they have been returning to a higher number of service associates “behind the counters”, plus a service point at which someone greets you and ensures you are headed in the right direction. Now the Royal Bank of Canada (RBC) has introduced its WaterPark Place store in Toronto with great fanfare. Libraries need to have a look at the branch service model and layout, and see what we can learn, adopt or avoid. Have a look at this video, and at the Toronto Star story on Dec 15, 2014: “Forget the bank. Welcome to the store.”

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Post by RBC.

Digital Workplace Tech for 2015

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Real Story Group Subway Graphic

For the ninth year in a row, my buddies at the Real Story Group have released ten predictions for the New Year.

Connected Devices Will Become a More Ubiquitous Channel DAM Vendors Will Roll out DAM Lite Drupal Split Will Characterize WCM Market Bifurcation Marketing Virtual Data Warehouses Will Go Mainstream Enterprise Mobile: Apps Will Get Unbundled A SharePoint 2016 Yawn Hybrid ECM Will Come of Age HR Will Rejoin the Digital Workplace Conversation Enterprise Social – Hype around Unified Enterprise Messaging Digital Workplace Will Say “Hello” to Analytics and Big Data

“Innovation from the consumer world is affecting both the digital workplace and digital marketing landscape as newer, cloud-based products offer simple solutions to simpler problems” says RSG Managing Director, Jarrod Gingras. “But many enterprises still need highly customizable, data-rich platforms for needs like omni-channel marketing.”

“This dichotomy is roiling the Digital Asset Management (DAM) and Web Content & Experience Management (WCM) marketplaces, and creating growing tensions between marketing and IT teams,” adds Gingras.

Want to see their full report or predictions from earlier years? Here

And if you want to see a vendor map for this marketplace, go here!

Inspiration & Creative Making

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Creative Making brainstorming at U of T iSchool Oct 2014

Another wonderfully inspiring Creative Making symposium at the University of Toronto iSchool, including a tour of their Critical Making Lab! Last year our Creative Making event featured many practitioners from the US since it was a relatively new focus for Canadian libraries. Here were some comments from last year’s program. My epiphany that day was around the links between knowledge management and public libraries, something that had not occurred to me before. Sue Considene from Fayetteville PL talked about their FabLab and her concept of the library as a platform for all types of learning (an opinion I have long held too!). Their FabLab uses community experts to come in as a “maker or artist in residence”. This made me think of expertise location which is critical in any knowledge management program and that led me to think that public libraries really need to mine their communities for experts that might be willing to share/teach/help others create in our libraries! And also for partners to support the program in many different ways!

This year’s program featured a number of exciting makerspaces and programs in Canadian libraries. There were great presentations (thanks to all the fabulous speakers!) and discussions. Here are some of the insights from the attendees today:

* things to do when we get back: use fresh eyes to look at our existing space (one attendee had already identified a space to be repurposed!); start small with things

Continue reading Inspiration & Creative Making

MOOCs

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MOOCs — we are just seeing all the wonderful opportunities! There will be lots more in our future.

Yesterday the Continuing Professional Development & Workplace Learning section of IFLA hosted a terrific program called MOOCs: Opportunities & Challenges for Libraries. Sandy Hirsh of San Jose State University School of Library and Information Science started off with a look at what academic institutions are doing with MOOCS — she had some great stats and information. I’m hoping that her slides and the others from this session will be available. ! will update this post when I have the link and if I don’t get the link I’m hoping that you will see much (and more) of this program at Computers in Libraries 2015, March 23-5 in DC. And if you have experience with MOOCs, please consider joining us at CIL — the call for speakers is still open!

Michael Stephens, also from San Jose, talked about the successful MOOC for professional development that he did for the global library community last year with 400 participants. Called the Hyperlinked Library, this MOOC was successful even if all the participants did not finish (only 15% did) — 76% said they got something out of the experience. What they liked included global networking, learning about their own learning style, renewed thinking and a fresh outlook. Michael also talked about the roles for librarians within MOOCs including learning guides, access providers, creators and learners. The participants of this MOOC continue the conversation on a Facebook

Continue reading MOOCs — There will be more!

Startup Weekend for Library Innovation!

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Dysart & Jones is a sponsor and has been observing and participating in the world’s first library edition of Startup Weekend! Very exciting! With global sponsors like Google, Coca Cola and Amazon, Startup Weekend is all about action, not talk. We heard the pitches for MVPs — minimally viable products — on Friday evening; and teams of librarians, designers and techies have been working on those MVPs ever since. I’m looking forward to hearing the presentations later today:

1. Space Valet

2. Sticky Bookmarks

3. theBIKEproject

4. Raise Your Reader

5. Maker Library

6. Project Eeyore

7. SignWave

8. Hub

9. PixelBook

10. CCBB

11. Brooklist

David Weinberger, author of lots of terrific books, and soon to be the opening keynote speaker at Computers in Libriaries 2014 in Washington DC, April 7-9, is one of the judges of the MVP presentations this afternoon. Other judges are Beth Jefferson, CEO, Bibliocommons; Michelle McBane, Director, MaRS Investment Accelerator Fund; Chris Eben, Partner, The Working Group; and Candace Faktor, GM, Wattpad. It will be interesting to see what they have to say and who wins prizes for this weekend’s creative and innovative library product designs. We will be sharing more about this exciting one-of-a-kind event.

 

 

Driving Our Community's Digital Destiny

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It is hard to believe that this fall we will be attending the 18th Internet Librarian conference, Oct 27-29, in Monterey, CA. In 1997 the Internet was young and we were all wondering what to do with it and how we could use it. Now we are creating amazing services, sharing information strategies with our communities, and taking a leadership role in our community’s digital destiny. I hope you will share your expertise and knowledge at this year’s event. Call for speakers is here and includes a list of possible topics — but feel free to create your own. Do it now, though, as the deadline is the end of next week! Thanks.

 

 

 

Organizing the Future: Taxos?

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The call for speakers for Taxonomy Boot Camp 2014, a part of KMWorld, is now out. The theme — Organizing the Future: Taxonomies Leading the Way?. The event will be held at the Grand Hyatt Washington DC on November 4-5. Have a look at last year’s program and some of the presentations. Share your knowledge about taxonomies and encourage colleagues to do so too! Send in your proposals! The first day of the event has two streams, one focuses on starting the journey with taxonomies and the other is for practitioners. The second day has lots of sessions for everyone!

Hack the Library!

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I’m very excited about next year’s program for Computers in Libraries 2014 in Washington DC. How can it not be fun with the theme, Hack the Library! Although, I do think almost anything can be hacked (or transformed) — any organization, any process. And not only do I think they can be hacked, I think they should be. We need fresh ideas, re-engineered processes, new strategies, continuous innovation and creativity as we deal with an uncertain future no matter if we are a library, an information service, or just about anything else!

Great keynotes for Computers in Libraries 2014:

* David Weinberger, Co-Director, Harvard Library Innovation Lab; Senior Research, Harvard’s Berkman Center for Internet & Society, & Author, Too Big to Know & Everything is Miscellaneous: The Power of the New Digital Disorder, & Co-Author, Cluetrain Manifesto. His topic: Hack Libraries: Platforms? Playgrounds? Prototypes?

* Mary Lee Kennedy, Chief Library Officer, New York Public Library (formerly at Harvard Business School & Microsoft). Her topic: Hacking Strategies for Library Innovation.

* Mike Lydon, Principal, The Street Plans Collaborative & Author, Tactical Urbanism. His topic: Hacking Library Spaces

Check out the exciting streams of sessions: Creative Spaces & Makerspaces; Hacking the Enterprise; Discovery, Navigation & Search; Transforming Web Presence; Internet @ Schools; Library Issues & Challenges; User Experience; Transformation, Change & People; Community Impact; Future Directions; Rethinking Our Approaches; Under the Hood; Digital Academy; Innovation & more!

Continue reading Hack the Library!