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KMWorld 2015: Agile Knowledge Sharing & Innovation

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Being agile is critical. Agile can mean applying an incremental and iterative approach, or evolving through collaboration between self-organizing and cross-functional teams to promote early delivery, continuous improvement, and encourage rapid and flexible response to change.

Successful organizations are flexible and fast. They can quickly transfer and share knowledge, deal with an enormous amount of data, innovate, engage, and impact communities, and customers in positive ways. The platforms, processes and programs have to respond in a timely fashion to make this happen and to keep customers satisfied. The culture of the organization, the people, enables the transformations and innovations – and well-oiled collaborative organizations excel at leading the charge! KMWorld 2015 explores how to apply these techniques and more for knowledge sharing and innovation in your enterprise to be successful in today’s world. And it has three closely integrated programs—Enterprise Search & Discovery, SharePoint Symposium, and Taxonomy Boot Camp.

Highlights

Keynote speakers are always engaging and thought provoking and this year is no different. On Monday November 2 Taxonomy Boot Camp opens with information architect Peter Morville, President of Semantic Studios who has several books to his credit (http://semanticstudios.com). On Tuesday, KMWorld 2015 opens with popular , knowledge management (KM) thought leader, Dave Snowden, Chief Scientific Officer of Cognitive Edge who discusses “complexity informed agility” in KM with Will Evans, Design Thinker-in-Residence, NYU’s Stern’s Berkley Center for Innovation & Entrrepreneurship and Chief Design Officer, Praxis Flow and his colleague, Jabe Bloom, Chief Scientific Officer, Praxis Flow. On Wednesday, Steve Abrams,

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Fall Events for Libraries

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I can’t believe it is now September which begins the busy fall events for libraries. Here’s some exciting events, one on the east coast and lots of the west coast, that I want to share with you and hope to see you participate!

Monday & Tuesday Sept 28/9 at Vancouver Club Outcomes, Value & Impact: Metrics for Libraries

Thursday & Friday Oct 1/2 at University of Southern California in LA Outcomes, Value & Impact for Library Success

Monday & Tuesday Oct 19/20 at University of Toronto iSchool The Future of Libraries: Ours to Create, NOW!

Mon-Wed, Oct 26-8 at Monterey CA Conference Center Internet Librarian 2015 & Library Leaders Digital Strategy Summit

 

Continuous Innovation & the Future

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Steve Denning

Steve Denning gave a great opening keynote today at Computers in Libraries 2015 in DC on Continuous Innovation & Transformation. As he says, with the Internet came a shift from seller to buyer and with that shift came new ways of thinking and doing — a new dynamic. A new dynamic requiring a change in mindset enabled by computers — one where management is all about enablement not control, about continuous improvement. It is also a new dynamic for all in the organization, where everyone in the organization has a clear sight of the customer. Where it’s all about delighting the customer — an outcome not an output. Iterative customer-focused improvements — continuous innovation and transformation.

It’s not easy to make this shift though so there has to be lots of horizontal conversation and storytelling to get to the new mindset. It is very easy to revert back to traditional styles of management which are hierarchical bureaucracies. Bureaucracies are like morphing viruses that keep finding ways to come back!

So what is the future of libraries? It isn’t about computerizing existing services or applying 21st century technology to save money, and it certainly is not about building apps! It is about meeting customer needs, delighting them and enhancing value. Also about asking the right questions: How can we delight our users & customers? How can we manage our libraries and organizations for continuous innovation? What will makes things better, faster, cheaper, more convenient for our users and

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Games & Gadgets!

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If you are attending Computers in Libraries in Washington DC next week, you should check out Games, Gadgets, and Makerspaces on Sunday, April 26th from 5:30-7:30PM. Brian Pichman, Director of Strategic Innovation for the Evolve Project, is bringing the attendees of CIL a chance to experience all the latest and greatest in innovative technology. Come for refreshments, laughs, and a quick tutorial on how to build robots, circuits, 3D print, code, and so much more! Within minutes, you will be creating and making.

Along with Brian are several special guests: Ginger Butcher from NASA, Joshua Zimmerman from Brown Dog Gadgets, and Tod Colegrove and team from University of Nevada – Reno.

Ginger will be building NASA activities with the littleBits components. In 2014, she worked with littleBits Electronics to co-develop NASA activities to accompany their commercial Space Kit product. These activities are excellent springboards for engaging kids in science both in formal and informal education settings.

Joshua invites you to come create your own custom light up name tag courtesy of BrownDogGadgets.com. Etch your name into an acrylic blank and light it up with colorful LEDs. This simple project is just one of many hands-on electronics projects designed for young learners. Joshua will be sharing some of his other fun activities that are extremely affordable and engaging.

Tod will be showing off augmented reality through the Oculus Rift , displaying open source computer boards called, and much more! If you want to chance to experiment with some extremely high tech

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OLA Poster: University Students’ Perceptions of Services

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In May 2013 University of Waterloo Library introduced a Service Desk Models Pilot to assess student discovery of services, awareness of self-services in both physical and virtual spaces, and the effect of desk models on staff and students perception of service. See below for details of the usability testing conducted on students and staff, the protocols, methodology and assessment. Click on the image to enlarge.

 

OLA Poster: Librarians Co-Teaching 1st Yrs

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These librarians co-taught 1st year Pharmacy students at U of Waterloo, focusing on drug and medical information and critical thinking (click on the 1st image for a large view; click on the video below for an interview with Shannon and Kate.)

Getting to Yes on Conference Attendance!

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Conference season is coming and how do you make the right choice for you? I’m adapting (sharing) this post from one entitled, How to: Sell Your Manager on Attending a Conference.

“Find the best conferences for you. It’s very tempting to attend an event because it’s in a fun location or because all the cool kids are going to be there. If money is no object, then by all means. Conferences need to produce a return on your investment. So think about what you want to learn and then start searching for the right events.

Ask the right questions. Reaching out to respected colleagues about conferences to attend could be a good idea. The important part is asking the right question, “What were your takeaways from the event?”. If you get a blank stare, that doesn’t necessarily mean the conference isn’t worth your time. But do try to find out the value of attendance.

Learning takes place in many ways. Speaking of learning, it’s important to understand how you like to learn (i.e. visual, auditory, kinesthetic). For instance, there are certain topics that I want to learn by reading a book. I would not attend a conference for those topics. But others, I want to learn differently and a conference is the perfect format.

Learning happens in many places. Yes, learning happens during educational sessions. Don’t forget that learning also takes place during networking and on the expo hall floor. And occasionally at the bar with colleagues.

You’ve done your

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UofRochester's RCL's Re-envisions Services

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Thanks to Solomon Blaylock & Kathy Metz of University of Rochester’s River Campus Libraries for sharing RCL’s work in re-envisioning & re-engineering their service model and Patron Services. Here’s their presentation given at OLA 2015 SuperconferenceU of Rochester Service Model OLA2015 presentation, including their speaking notes with many details.For more information, including the Patron Services Service Model report, Kathy Metz (kmetz at library.rochester.edu) or Solomon Blaylock (sblaylock at library.rochester.edu). What a phenomenal job RCL has done in understanding student behaviours and designing their services to match these behaviours.

U of Rochester Service Model OLA2015 presentation:

 

OLA Poster: Public Library Volunteer Programs

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Vaughan Public Libraries offers many volunteer programs for teens, ranging from Reading Buddies through to more unique opportunities like letter writing for Amnesty International. This poster shows how they have developed programs that cater to a range of tastes and abilities while still focusing on literacy and community service.

OLA Poster: ORCID: Persistent Digital Identifier

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ORCID provides a persistent digital identifier that helps researchers and scholars distinguish the research activities from those of others with similar names. The identifier is being integrated into key workflows by funders, research organizations, publishers and others. In this poster by K. Jane Burpee see the multi – faceted value of ORCID and explore 6 ways to help you and your library grow ORCID presence with your campus faculty and graduate researchers.