People have been telling me how useful they found 2 concepts I discussed at CIL recently. Credit for these concepts needs to go where credit is due.
The Star Model is from Jay Galbraith’s brilliant work on 
Designing Organizations (I’m including the link to Amazon). His books and articles on how to structure org charts and, most importantly, how people work together, are indispensable for any one working in this area; my copies are well worn! This isn’t doing it justice, but the star model emphasizes that an organization’s strategy, structure, processes, people (skills & attitudes), and rewards are inter-related and interdependant.
Designing Organizations (I’m including the link to Amazon). His books and articles on how to structure org charts and, most importantly, how people work together, are indispensable for any one working in this area; my copies are well worn! This isn’t doing it justice, but the star model emphasizes that an organization’s strategy, structure, processes, people (skills & attitudes), and rewards are inter-related and interdependant.
85/15 is a concept discussed by consultant & prolific author Jim Clemmer . As Jim says in Firing on all Cylinders, the root of about 85% of problems/defects in an organization can be traced 
back to an organization’s processes or infrastructure; only 15% of problems/defects are caused by employees who don’t care or who slip up. Clemmer sites Deming & Juran’s work on quality– definitely worth looking up when you are working on org charts.
back to an organization’s processes or infrastructure; only 15% of problems/defects are caused by employees who don’t care or who slip up. Clemmer sites Deming & Juran’s work on quality– definitely worth looking up when you are working on org charts.